Terms and conditions
The arrangements that apply when you give us a job.
1.Who you are contracting withLink to the section Who you are contracting with
You contract with the business named in the identification block at the foot of every page. That block carries the trading name, the company number, the VAT number and the contact details. They live there rather than here so that there is only one copy to keep correct.
2.What these terms coverLink to the section What these terms cover
Every quote we issue and every job we carry out for private customers, unless we agree something else with you in writing.
What we offer is exterior cleaning in the broad sense. Windows are one part of it, alongside facades, solar panels, gutters and terraces among others.
3.How a job is agreedLink to the section How a job is agreed
A request through this website is a request, not a confirmed booking. You are not picking a slot that is fixed the moment you click.
We read your request, contact you, and then confirm ourselves whether and when we will do the work. Only at that point is there an agreement. Until we have confirmed, you are committed to nothing and neither are we.
4.Prices and quotesLink to the section Prices and quotes
We do not list rates on this website. What a job costs depends on what needs doing, how reachable it is and how large it is, and that does not reduce to a single figure.
Asking for a quote is free and commits you to nothing. Any figure we give you includes VAT, so that you see the amount you will actually pay.
5.Carrying out the workLink to the section Carrying out the work
We agree a time with you in advance. At that time we need access to the areas to be worked on, and to water and electricity where the work calls for it.
Outdoor work depends on the weather. If conditions mean we cannot work safely or properly, we agree a new date with you at no extra cost.
6.Cancelling and reschedulingLink to the section Cancelling and rescheduling
You can move or call off an appointment, and it costs you nothing. Just let us know through the contact page, by email or by telephone. We ask you to do it as early as you can, so that we can give the slot in our schedule to someone else.
We may have to move an appointment too, for instance in weather where the work cannot be done safely or done well. If that happens we tell you and propose a new day. We charge nothing for it.
If we call off a confirmed job altogether, we tell you and the appointment lapses at no cost to you. If you have already paid for work that was not carried out, we refund it.
This section stands apart from your statutory right of withdrawal below. You have that right in any event, and nothing here limits it.
7.Your right to withdrawLink to the section Your right to withdraw
You request a quote through this site or by telephone, and we confirm it at a distance. That makes this a distance contract within the meaning of article VI.45 of the Code of Economic Law, so as a consumer you have fourteen days to change your mind. The period starts on the day we confirm your request.
You do not have to give a reason. A clear statement is enough: tell us through the contact page, by email or by telephone. You may use the statutory model form for this, but you do not have to.
If you want us to start within those fourteen days, we ask you to confirm that expressly. If you then withdraw after all, you pay only for the part already carried out at that moment, in proportion to the job as a whole. If the work has been fully carried out within those fourteen days at your express request, the right of withdrawal is exhausted. We tell you that beforehand.
If you have already paid, we refund you within fourteen days of receiving your statement, using the same means of payment you used.
8.PaymentLink to the section Payment
You pay after the work has been carried out. We ask for no deposit to confirm a request: a confirmation costs you nothing and commits you to nothing before any work is done.
After the work you receive an invoice. It states the amount, the payment period and the means of payment we accept. If anything differs from what we agreed beforehand, we tell you before we start rather than afterwards on the invoice.
If you disagree with an invoice, tell us before the due date. We check it and explain how the amount is made up.
9.Complaints about the workLink to the section Complaints about the work
If you are not satisfied with the work, tell us using the contact details at the foot of every page. We look at every complaint ourselves and work out a solution with you.
We are not signed up to any out-of-court dispute scheme. If that changes it will be stated here, because at that point saying so becomes a legal duty.
10.LiabilityLink to the section Liability
We carry out the work as a tradesman should. If something is damaged during our work, or harm is caused by our fault, we are liable for it under the general law.
These terms limit nothing that is yours as a consumer and cannot be contracted away. Your statutory rights where work is carried out defectively apply in full, and no provision here can detract from them.
We make no statement in these terms about insurance cover. If you are wondering how something is insured, do ask us. We will answer with what is actually the case rather than with a reassurance.
11.Governing lawLink to the section Governing law
Belgian law applies to this agreement.
Which court has jurisdiction is filled in here after review. As a consumer you keep the right to bring the matter before the court where you live.
12.Changes to these termsLink to the section Changes to these terms
We may change these terms for future jobs. For a job already confirmed, the version you saw when you gave it continues to apply.
Every version carries its own number. The number at the top of this page is the version that applies now.